Services Portfolio
Services components based on well established ITSM Lifecycle
NextHope proposes end-to-end services offerings across its ITSM Methodology and Solution Architectures. These services core components involve:
Managed Services
IT Supply Chain Services
Professional Services
IT outsourcing
Consulting Services
Support Services
Assess Business Problem IdentificationGap AnalysisBenefit AnalysisCapacity Planning Requirements Architect Identify Applicable Reference ArchitectureStandard Configuration Requirements / BaseliningSpecific Customer Profile RequirementsTechnology Adoption CriteriaSystem Design DocumentationNetwork Design DocumentationCapacity PlanningImplementation Planning Prepare/Test Check Business, Technical & Op RequirementsDevelop Configuration Item TemplateConfiglet ScriptingConfiguration Test In Reference ArchitecturesProof Of Concept / Pilot – Ensure Reliability & Scalability – Back out Planning – Functionnal Testing Implement Project ManagementConfiguration Item StagingConfiguration Item Migration / BuildConfiguration Item Field TestProject Change Order ManagementRelease ManagementAs Built DocumentationPM Lessons LearnedValidation / AcceptanceCustomer Satisfaction SurveyKnowledge Transfer to OperationClose-Out-MeetingDeployment Monitor/Report Services Operation ManagementActive MonitoringPassive MonitoringProactive MonitoringStatus UpdatesService Desk OperationsTicket Generation Maintain/Repair Incident ManagementEvent ManagementProblem ManagementAccess ManagementManual WalkaroundsService Desk OperationsTicket Generation Administer/Enhance SLR ReviewsQuarterly Business ReviewBusiness Process ChangesSunny Day Configuration ChangesPatch ManagementTrend AnalysisRequest for ChangeMinor/Major Upgrades