Services
ITSM Lifecycle
Enabling service improvement through best practice
NextHope has built its own practices methodology founded both on ITIL v3 standards and Cisco best practice lifecycle services management. Our consultants hold IT leading-vendor accreditations and the service management team are trained and qualified in ITIL standards. Currently, NextHope is in progress to obtain ISO/IEC 20000 standard certification.
NextHope’s top executive management places “Processes” at the Core of the company keys factors success and its operation strategies. Apart from the technical expertise, our “People” are trained and work permanently on processes improvement. Each “Technology” is first adapted on established and repeatable processes before being part of our products and services catalogs offering.
ITIL v3
ITIL (the IT Infrastructure Library) is a set of books and documents that are used to aid the implementation of IT Service Management. It provides a comprehensive framework of processes and best practice advice for IT Service Management. All NextHope services are built within the ITIL v3 framework to apply industry best practices to customer’s IT environment. This lies on end-to-end ITIL processes from Design, Transition (Build) through Operation Services.
ITIL v3 Services Lifecycle Model
Benefits of ITIL v3 ITSM model
- Disciplined approach to IT: Design, Transition, Operate, and Continual Improvement
- Improves alignment of IT solutions with business needs
- Defines IT in terms of “services” (focusing on the value to the business), rather than “systems” (focusing on IT components)
- Efficiency increased for IT staff through automation of repeatable processes
- Supports the ability of IT to measure and improve internal performance and service provisioning, to increase the value provided to the business
- Clearly identifies roles and responsibilities for IT infrastructure and operations, and establishes accountability
- Provides a common vocabulary which facilitates IT personnel communication