Services Portfolio

Services components based on well established ITSM Lifecycle

NextHope proposes end-to-end services offerings across its ITSM Methodology and Solution Architectures. These services core components involve:

 

Managed Services

IT Supply Chain Services

Professional Services

IT outsourcing

Consulting Services

Support Services

  • Business Problem Identification
  • Gap Analysis
  • Benefit Analysis
  • Capacity Planning Requirements
  • Identify Applicable Reference Architecture
  • Standard Configuration Requirements / Baselining
  • Specific Customer Profile Requirements
  • Technology Adoption Criteria
  • System Design Documentation
  • Network Design Documentation
  • Capacity Planning
  • Implementation Planning
  • Check Business, Technical & Op Requirements
  • Develop Configuration Item Template
  • Configlet Scripting
  • Configuration Test In Reference Architectures
  • Proof Of Concept / Pilot – Ensure Reliability & Scalability – Back out Planning – Functionnal Testing
  • Project Management
  • Configuration Item Staging
  • Configuration Item Migration / Build
  • Configuration Item Field Test
  • Project Change Order Management
  • Release Management
  • As Built Documentation
  • PM Lessons Learned
  • Validation / Acceptance
  • Customer Satisfaction Survey
  • Knowledge Transfer to Operation
  • Close-Out-Meeting
  • Deployment
  • Services Operation Management
  • Active Monitoring
  • Passive Monitoring
  • Proactive Monitoring
  • Status Updates
  • Service Desk Operations
  • Ticket Generation
    • Incident Management
    • Event Management
    • Problem Management
    • Access Management
    • Manual Walkarounds
    • Service Desk Operations
    • Ticket Generation
    • SLR Reviews
    • Quarterly Business Review
    • Business Process Changes
    • Sunny Day Configuration Changes
    • Patch Management
    • Trend Analysis
    • Request for Change
    • Minor/Major Upgrades