Services Portfolio

Services components based on well established ITSM Lifecycle

NextHope proposes end-to-end services offerings across its ITSM Methodology and Solution Architectures. These services core components involve:

shoping_cartIT Supply Chain Services

hand_handshakeConsulting Services

operator2Professional Services

eye_openManaged Services

terminal2IT outsourcing

network_monitorSupport Services

NextHope Services portfolio

Assess

inventory

  • Business Problem Identification
  • Current State Documentation
  • Business Objectives / KPI’s Documentation

  • Gap Analysis
  • Benefit Analysis
  • Capacity Planning Requirements


Architect

logo_design

  • Identify Applicable Reference Architecture
  • Standard Configuration Requirements / Baselining
  • Specific Customer Profile Requirements

  • Technology Adoption Criteria
  • System Design Documentation
  • Network Design Documentation
  • Capacity Planning
  • Implementation Planning


Prepare/Test

our_process2

  • Check Business, Technical & Op Requirements
  • Develop Configuration Item Template
  • Configlet Scripting

  • Configuration Test In Reference Architectures
  • Proof Of Concept / Pilot
    - Ensure Reliability & Scalability
    - Back out Planning
    - Functionnal Testing


Implement

router

  • Project Management
  • Configuration Item Staging
  • Configuration Item Migration / Build
  • Configuration Item Field Test
  • Project Change Order Management
  • Release Management

  • Promote to Product
  • As Built Documentation
  • PM Lessons Learned
  • Validation / Acceptance
  • Customer Satisfaction Survey
  • Knowledge Transfer to Operation
  • Close-Out-Meeting
  • Deployment


Monitor/Report

network_software

  • Services Operation Management
  • Active Monitoring
  • Passive Monitoring
  • Proactive Monitoring

  • Status Updates
  • Threshold / Log Reporting
  • Service Desk Operations
  • Ticket Generation


Maintain/Repair

webmaster

  • Incident Management
  • Event Management
  • Problem Management
  • Access Management
  • Manual Walkarounds

  • Troubleshoot
  • Request for Remediation
  • Restore Configurations
  • Incident Escalations
  • Onsite Dispatch


Administer/Enhance

watchman

  • SLR Reviews
  • Quarterly Business Review
  • Business Process Changes
  • Sunny Day Configuration Changes

  • Patch Management
  • Trend Analysis
  • Request for Change
  • Minor/Major Upgrades