Enabling Service Provider Transformation
Telecommunication services form the foundation of our connected lives in the digital world. Today, Communication Service Providers (CSPs) have graduated from providing basic voice and telephony services to offering a host of entertainment and other value added services. However, despite the demand for these services, the telecom industry is grappling with multiple challenges, including falling voice revenues, rising network capital costs and a growing threat from Over-the-Top (OTT) players.
The past decade has witnessed constant growth and change in the business and operational requirements of the communication industry. An explosion of new technologies – such as 4G/LTE, cloud, social networking, and Smartphone – has forever changed the way we share and consume information.
NextHope helps Communication Service Providers (CSP) build flexible, scalable, and secure networks that deliver profitable services for sustainable success across its IP NGN Architectures offerings.
Cisco Service Provider – IP NGN Architecture Specialized Partner
NextHope offers an end-to-end IP NGN Architectures services through the following solution components:
SP Network Infrastructure
- Core Network (IP/MPLS)
- Edge Network
- Broadband, xDSL
- Carrier Ethernet
- Optical Transport
- Carrier-Grade IPv6
- Secure Infrastructure
- OSS and Network Management
- LTE / Evolved Packet Core
- Unified RAN Backhaul
- Service Provider Wi-Fi – Hotspot
SP Managed Services
- Application Performance Management
- VoIP Trunking
- Contact Center
- MPLS VPN
- Secure MPLS (GET VPN)
Cloud and Datacenter
- Cloud Applications and Services
- Cloud and Intelligent Network
- Unified Datacenter
Service providers are facing massive challenges to their revenue and profitability—challenges that impact on their strategies and priorities for both business and technical decision makers.
These challenges are characterized within the service provider environment by the need to manage multi-service networks, major growth in traffic, many new services led by Over The Top (OTT) players, a growing number of different types of device to support, accelerating pace of change, and challenges from other sources.
SP Market Drivers
The combination of traffic growth and new services is creating more value in the industry, but that value is going to OTTs, not to service providers. The reality is that access is becoming a commodity with the expectation that services should be free or very low price. For the service provider, the result is that revenue per GB is falling exponentially against the cost per GB transported – the growth in traffic is not parallel with the growth of revenue.
In the mobile sector, for example, revenue from voice traffic has been reduced as empowered consumers choose lower-cost communications. At the same time, the growing sophistication of handsets is increasing demand for mobile video and Internet surfing – pushing up costs. However, service providers have not yet been able to monetize that traffic profitably.
So how are business decision makers responding to those challenges and how can vendors help them support both network and business goals? A survey carried out by Forrester Consulting in May 2010 found that service providers are focused on three overall goals:
- Managing costs
- Improving the customer experience
- Launching new services quicker.
These factors are posing difficult problems that service providers must address. NextHope’s IP NGN services portfolio is to help service providers to overcome the challenges by enabling the essential network and service transformation and deliver business outcomes that can monetize that traffic growth, optimize their cost, and add further value to their business through innovation and operational excellence.
Cost Optimization – Overcoming Cost Challenges
To survive and build their business for the future, service providers must aim to grow revenue and profit. NextHope can be the key to that balance, helping service providers to improve CapEx efficiency, providing new capabilities, mitigating risk, speeding time to market and moving the service provider to a better price point.
Optimizing Capital Expenditures (CapEx)
NextHope can help by reviewing the current network health, review the design and architecture, and provide recommendations to help improve the network performance and capacity. The result is improved utilization from existing investments. Provided the existing infrastructure is capable of handling the emerging traffic demands, sweating assets can transform network capabilities, enabling the service provider to move to a better price point, mitigate risk, and get to market quicker.
Reducing Operational Expenditures (OpEx)
OpEx reduction initiatives are targeting a number of key areas:
- Reducing the costs of managing network complexity
- Balancing capacity requirements
- Controlling customer retention costs
- Reducing the cost and impact of outages
Operational Excellence – Improving the Customer Experience
As part of the drive to protect and grow revenue, service providers have set a second overall goal of improving the customer experience. The ability to guarantee levels of service to enterprise, SMBs and consumers is critical to differentiate the service provider from competitors. Poor network reliability and frequent outages have a major impact on the customer experience. They make it difficult to guarantee customer SLAs and that can lead to an increase in customer churn.
NextHope provides the tools, processes and delivery platforms to help service providers improve service levels and productivity by making networks easier to manage. These tools and processes are aligned with industry standards such as ITIL and Cisco PPDIOO, supporting service providers who want to achieve governance objectives.
Innovation and Monetization – Launching New Services Faster
The third major goal for service providers is to speed up the introduction of new services to protect and grow revenue from existing customers and attract new customers. With revenues under pressure from competitive activity, service providers must find new pools of revenue such as App stores, Cloud Hosting Services, TelePresence, Managed Services – for both consumer and enterprise markets.
Thanks to its in-depth understanding of network and communication technologies market trends for enterprise, SMB and consumer; NextHope can significantly shorten the lead-time to prepare a comprehensive, robust business case for new services launches by:
- Identifying new service opportunities – NextHope has already developed several business cases, including sector specific material based on market insight and expertise. This can serve as a strong basis for new services to market and avoid service providers to start from scratch.
- Cloud and managed services opportunity – By combining the power of the IP Next-Generation Network (IP-NGN) with a virtualized and orchestrated datacenter, NextHope can help service providers to offer a range of cloud-based managed services more closely aligned to enterprise needs and standards.
- Identifying new service resource requirements – Service providers have mature, advanced skills in traditional services and technologies. However, if they plan to introduce new services, they will need to make an investment in training and skills enhancement to reach the same level of maturity. This can also extend the launch period, slowing time to revenue.
NextHope can help overcome resource challenges with a range of assisted options and flexible business models such as Build Operate Transfer, Build Integrate Transfer or hosted/white label services supported by SLAs.
- New consumption models – In situations where finance is an issue, new consumption models may be appropriate. These models can reflect the service provider charging model, for example charging per seat per month for hosted communications service. This type of model can enable service launch without requiring CapEx and can synchronise revenue and expenditure, improving cash flow and budgeting. In one example, a pay per user model enabled a service provider to launch a Unified Communications or Contact Center services without the need for a several million USD investment.
Cisco SP – IP NGN Architecture Specialized Partner
The Cisco IP NGN Architecture specialization, confirms NextHope’s expertise in selling, designing, implementing and maintaining the systems within IP Next Generation Network architecture for Communication Service providers. The specialization reflects NextHope’s ability to build an infrastructure for video, mobile communications and cloud services using Cisco products from CRS, ASR, ISR and Nexus series.
- Cisco SP – IP NGN Architecture Sales Specialist
Design / System Engineer
- Cisco SP – IP NGN Architecture Design Specialist
Implementation / Field Engineer
- CCNP Service Provider
- CCNA Service Provider
- Alcatel-Lucent Network Routing Specialist I
- Alcatel-Lucent Multiprotocol Label Switching
- Alcatel-Lucent Services Architecture
- Cisco SP – IP NGN Architecture Support Specialist
Service Provider – IP NGN Architecture Partners
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.
The long-trusted partner of service providers, enterprises and governments around the world, Alcatel-Lucent is a leading innovator in the field of networking and communications technology, products and services. The company is home to Bell Labs, one of the world’s foremost research centers, responsible for breakthroughs that have shaped the networking and communications industry.
Alcatel-Lucent innovations are regularly recognized by international institutions for their positive impact on society.
Dartware - Intermapper
Dartware, LLC develops the InterMapper® network mapping and monitoring software with an integrated NetFlow analyzer. InterMapper earns a quick return on investment by proactively alerting administrators to potential slow-downs, crashes, and other business interruptions. Its real-time, color-coded maps and other displays provide users with an instant view of their network including device status and bandwidth usage. Dartware’s software is installed in financial services, healthcare, retail, education, government, non-profit, WISP and ISP organizations around the world.